Terms & Conditions

Prices are shown in euros (EUR), including VAT where applicable. The final amount, including delivery, is shown before payment is confirmed.

An order is accepted once payment is confirmed and the confirmation e-mail is sent.

Payment is taken on the Viva.com checkout, by card and the other methods offered there. Orders are only prepared after payment confirmation.

Home delivery by courier in mainland Portugal, with charges calculated automatically from the postcode entered in the cart.

Courier delivery to Madeira and the Azores, with island-specific lead times and rates.

Delivery to other European Union countries where available, with rates shown in the cart before payment.

Click & collect at the store where available, with no delivery charge.

Indicative lead times: 1–3 working days on the mainland and 3–7 working days to the islands after payment confirmation. Full rates and lead times are on the Delivery & rates page.

You may withdraw from the contract without giving a reason within 14 days of receiving the goods, by telling us using the contact details shown.

Products must be returned complete, unused and in their original packaging. We refund the amount paid, including standard delivery, within 14 days of receiving the return, using the original payment method.

Return shipping costs are borne by the customer, unless the product is faulty or does not match the order.

Statutory exceptions: perishable food, short shelf-life products and sealed hygiene items opened after delivery cannot be returned under the withdrawal right.

You can cancel free of charge while the order has not been dispatched, quoting the order reference. Once dispatched, the returns procedure applies.

We may cancel orders due to stock shortages or obvious pricing errors, with a full refund.

If a product arrives damaged, incomplete or out of date, contact us within 48 hours with photos. We will replace it or refund you.

Personal data is processed under our Privacy and Data Security Policy, which forms part of these terms.

Portuguese law applies. For consumer disputes, customers may refer the matter to the competent alternative dispute resolution bodies.